An opportunity to join our wonderful team at The Shire of Donnybrook Balingup as a Casual Customer Service Officer.

Australian citizenship or Residency is required for this position.

"Your role will be to administer our Customer Service function, to ensure the delivery of high-quality administrative services to both internal and external customers, and in addition provide administration assistance to the Financial Services team."

Year 10 or equivalent education level is required for this position.

Responsibilities include:

• Providing Customer Service functions to ensure the delivery of high-quality administrative service to both internal and external customers.
• Directing customers and stakeholders to the appropriate information, resources and channels in a manner that maintains a positive customer experience and ongoing relationships with the Shire, in line with the Customer Service Charter.
• Process incoming payments accurately and efficiently, including detailed data entry into the Shire's systems and registers.
• Basic cash handling experience is required for processing financial transactions and managing payment systems.
• Basic computer skills are essential for data entry and system navigation tasks.
• Process and record animal registrations and renewals as required.
• Process Shire number plates orders by customer request – including maintaining register, payment and liaison with Department of Transport.
• Provide service to customers on the provision and collection of kerbside waste services including liaising with the service provider.
• Assist in end of day reconciliations, prepare bank deposits and facilitate banking.
• Directing customers and stakeholders to the appropriate information, resources and channels in a manner that maintains a positive customer experience and ongoing relationships with the Shire, in line with the Customer Service Charter.
• Provide administrative assistance to the Financial Services department when required.
• Assist in organization of internal functions and events as required.
• Assist in other administrative duties and projects as required.
• Assist with online bookings for Shire owned Hire Facilities.

About You

We'd like you to have the following:

• Highly developed customer service skills.
• Strong computer literacy skills, including Microsoft Word, Excel and Outlook.
• Excellent time management skills
• Ability to organize and have attention to detail.
• Ability to work as an effective team member.
• Current "C" class driver licence
• Working knowledge of Local Government (not essential)

What we offer

• Superannuation up to 18% (including co-contribution)
• Free gym and pool access at the Shire Leisure Centre
• Employee Assistance Program

To Apply

A full position description can be found on our website (www.donnybrook-balingup.wa.gov.au). Please direct any enquiries to, employment@donnybrook.wa.gov.au we look forward to hearing from you.

Please ensure you have reviewed the position description and addressed the selection criteria in your application.

About us:

The Shire of Donnybrook-Balingup is situated in the South-West of Western Australia, 206 km south of Perth and 36 km south-east of Bunbury. Surrounded by stunning forests, winding rivers, rolling hills, vineyards and lush orchards, Donnybrook-Balingup is a great place for residents and visitors alike.

We look forward to hearing from you!

APPLY VIA SEEK

The Shire reserves the right to revoke this position vacancy before the advertised closing date should a suitable applicant be identified earlier.

We are an equal opportunity employer and encourage people of all abilities, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.